Privacy Policy

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Last updated: 10 September 2026

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ROI Build Limited ("ROI Build", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.newbuildmarket.co.nz, contact us, submit an enquiry, book a meeting, request information, interact with our advertising or otherwise engage with ROI Build.

We handle personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy laws.
 

1. Who we are

ROI Build Limited provides residential design and build services in New Zealand.

ROI Build Limited is a joint venture of Waikato Build Limited and Accurate Homes Limited.

You can contact us at:

ROI Build Limited
23 Empire Street
Cambridge, New Zealand

Email: enquiries@roibuild.nz
Phone: 0800 123 303

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2. Information we may collect

Depending on how you interact with us, we may collect information such as:

• your name

• email address

• phone number

• location or preferred building area

• whether you own or are looking for land

• your expected building timeframe

• information about your property, section or proposed project

• your design preferences and requirements

• information about your approximate budget or project scope

• documents, plans or other information you choose to provide

• correspondence between you and ROI Build

• information submitted through website forms, booking forms or advertising lead forms

• technical information about how you use our website, such as your device, browser, IP address and website activity

• information about how you interact with our emails, advertising and digital content.

You are not required to provide us with personal information. However, if you choose not to provide information we reasonably need, we may not be able to respond to your enquiry, provide requested information or assess how we can assist with your project.

3. How we collect information

We may collect personal information:

• directly from you when you complete a form on our website

• when you email, call or meet with us

• when you book a consultation or meeting

• when you request our gallery, videos, updates or other information

• when you interact with our social media pages or advertisements

• through lead forms or enquiry forms hosted by third-party platforms

• through cookies, analytics tools and similar website technologies

• from our professional partners, contractors or service providers where appropriate

• from publicly available sources where permitted by law

• from another person or organisation where you have authorised the disclosure or where collection is otherwise permitted by law.

If we collect personal information about you from another source, we will take reasonable steps to notify you where required under the Privacy Act 2020.

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4. How we use your information

We may use your personal information to:

• respond to enquiries

• arrange meetings or consultations

• understand your building plans, requirements and timeframe

• recommend an appropriate pathway or service

• provide information about our homes, design process, building services and projects

• communicate with you about an existing or potential project

• prepare estimates, proposals or other project-related information

• coordinate with relevant designers, builders, planners, consultants and other professionals involved in providing our services

• provide requested galleries, videos, resources or updates

• improve our website, advertising and customer experience

• understand the effectiveness of our marketing

• manage our business and internal records

• protect our website and business against fraud, misuse or security threats

• meet our legal and regulatory obligations.

We will only use your personal information for purposes connected with why it was collected, or for another purpose permitted by law.

5. Marketing communications

If you ask us to keep you updated, request marketing material, submit a form indicating that you would like further information, or otherwise consent to receiving marketing communications, we may contact you about ROI Build projects, services, homes, resources or updates.

Where required, we will obtain appropriate consent before sending commercial electronic messages.

Our marketing emails will include a way to unsubscribe. You can also ask us to stop sending marketing communications at any time by contacting enquiries@roibuild.nz.

Unsubscribing from marketing will not prevent us from sending communications that are necessary in relation to an enquiry, meeting, project or other ongoing relationship with you.

6. Cookies, analytics and advertising

Our website may use cookies and similar technologies to operate effectively, understand website usage and improve our marketing.

These technologies may collect information such as:

• pages viewed

• time spent on the website

• links or buttons clicked

• device and browser information

• general location information

• referring websites or advertising campaigns.

We may use third-party platforms and service providers for website hosting, analytics, advertising, customer relationship management and other business functions.

Some of these providers may place their own cookies or similar technologies on your device.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

 

7. Sharing your information

We do not sell your personal information.

We may disclose information where reasonably necessary to:

• ROI Build staff and representatives

• Waikato Build Limited and Accurate Homes Limited

• designers, architects, planners, builders, consultants and other professional partners involved in assessing or delivering your project

• website, software, CRM, email, analytics, advertising and technology providers

• professional advisers such as accountants, lawyers and insurers

• regulators, government agencies or law enforcement where required by law

• another party where you have authorised us to do so.

We only disclose information where there is a legitimate business reason, your authorisation, or another lawful basis for doing so.

Where appropriate, we take reasonable steps to ensure third parties handle personal information securely.

 

8. Overseas service providers

Some of the technology and online services we use may store or process information outside New Zealand.

Where personal information is disclosed outside New Zealand, we will take reasonable steps to comply with the requirements of the Privacy Act 2020 relating to overseas disclosure.

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9. Protecting your information

We take reasonable safeguards to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

If we become aware of a privacy breach that is likely to cause serious harm, we will take the steps required under New Zealand privacy law.

 

10. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or to meet legal requirements.

When information is no longer required, we may securely delete or anonymise it.

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11. Accessing or correcting your information

You have the right to request access to personal information we hold about you and to ask us to correct information you believe is inaccurate.

To make a request, contact:

Privacy Officer
ROI Build Limited
23 Empire Street, Cambridge, New Zealand
Email: enquiries@roibuild.nz

We may need to verify your identity before providing access to personal information.

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12. Third-party websites

Our website may contain links to websites operated by other organisations.

Those websites have their own privacy practices and policies. ROI Build is not responsible for the privacy practices or content of third-party websites.

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13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The current version will be published on this website with the date it was last updated.

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14. Questions or complaints

If you have questions or concerns about how we handle your personal information, please contact us first so we can investigate.

Email: enquiries@roibuild.nz
Phone: 0800 123 303
Address: 23 Empire Street, Cambridge, New Zealand

You may also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.